Rowline — Support
Contact us
Email: [email protected]
We reply within 2 business days, in English, Ukrainian, or Russian. Please include your device model, OS version, and app version.
Developer: MordanSoft, Ukraine.
Frequently asked questions
Do I need an account?
No. Rowline has no sign-up and no ads, and it works offline. There is nothing to log into.
Where are my patterns stored?
In the app's private storage on your device. Your files are never uploaded to us or to anyone else. Rowline does not sell, host or generate patterns — it works only with the files you bring yourself.
Which patterns can I open?
A PDF, a photo of a page you took with the camera, an image from your photo library, or a page you open by link. Photos and web pages are turned into a pattern inside the app, so every source works the same way afterwards.
The app did not find the rows in my pattern. What now?
Row detection is a convenience, not a requirement. If a pattern has no row numbers, or the numbering sits in a layout the app cannot read, use Fix in the pattern menu and drag the highlight bar to the row you are on — the counter and your saved place work exactly the same.
How do I move my projects to a new phone?
Settings → Export writes a single backup file with your projects, counters, notes and pattern files. Send it to the new phone however you like and use Import there. Export is part of the full version.
Why does the app ask for the camera or photo library?
Only when you choose to photograph a pattern page or pick an image. You can decline, and everything else keeps working — PDFs and links do not need either permission.
What does the purchase include?
Two projects are free with every feature unlocked. One payment of $7.99 removes the project limit and enables export — it is a one-time purchase, not a subscription. Purchases restore on a new device through the same store account.
Does the app use the internet?
Only when you ask it to import a pattern by link. There are no other network requests, no analytics and no advertising.